Frequently Ask Questions
How to Reach Us?
You can email us at any time or call us at 760.761.0239 or fax us at 760.348.8186.
How to Find Products?
You can find feng shui products by category located in the left or by the search box located on the top.
Do We Have Store?:
Yes, we have physical feng shui store at 330 Rancheros Dr, Suite 120,San Marcos, CA 92069, US. You can view some of our store's picture at About Us.
Do We Accept Phone Order?
Yes, you can call us at 760.761.0239.
What is the Benefits of Having an Account?
Here are just some of the benefits of having an account:
1. View order status and review previous orders.
2. Access to product reviews for added assurance in your selections.
3. Faster shop checkout, just enter your login information next time you come by.
4. Get reward points when you make orders or refer-a-friend.
5. Get special offer - 10% off every item (This offer will be off whenever there is another promotion).
How to get 10% Off by Creating/Login to an Account?
If you have an account with us before, you can simply login to your account. Once you login to your account, all prices shown online will reflect to 10% Off automatically.
If you never create an account or new user, you can click My Account to create an account first. Then click View Cart to checkout again.
How to get coupon code?
You can LIKE US at facebook.com and get the coupon code right away. Or you can sign up our newsletter. Then we will send you coupon code once we have coupon code given out (occasionally).
How is Privacy Policy?
We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so. Details of privacy see Privacy Policy.
Is it Secure to Place Orders ?
You can shop at Chinese Store with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. The company adheres to strict industry standards for payment processing, including:
1. 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
2. Industry leading encryption hardware and software methods and security protocols to protect customer information.
3. Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
What Payment Options Do We Accept?
We accept credit card, money order or paypal. You can choose the payment option after checkout. However, for international orders, we require to use paypal payment option.
How Long Do we ship out packcages and How Long to Receive Your Packages?
We ship out packages very fast - usually in one business. During Chinese New Year, it may take longer. After we ship out packages, it may take 1-7 business days depending on where we will ship to and what shipping method you choose. For international orders, it will take much longer if you choose to ship by USPS. In order to let you receive your packages early, we may switch USPS to FedEx priority mail at no additional charge to you for some orders.
Do We Ship All Over the World?
Yes, we ship packages to all over the world. However, it will take time to verify your the authority of the credit card you use. If we fail to verify your credit card, we have to cancel your order. Therefore it is better to pay by paypal if you are using non-US credit card.
What Shipping Methods Do We Offer?
We ship packages either by FedEx, UPS or USPS. After you fill out your shipping address and billing address, our site will show different shipping methods as well as shipping cost, such as USPS first class, UPS ground, UPS 3 day, UPS 2 day, UPS Next day, USPS Priority Mail, USPS Express Mail, USPS international first class and USPS international priority mail.
What is the Shipping Cost?
We offer flat rate shipping methods, such as USPS first class, USPS international first class. It is according to the weight of package and the area that the package delivered. The shipping cost is calculated in the real time by making an inquiry to UPS or USPS.
First, please place all of your items in your shopping cart and then click the "TO CHECKOUT" button.
Then create an account including your shipping address for your future use if you are a new user. If you are returned customer, you just enter your username and password in the "Account Login" area. After that, the system will automatically show you all the shipping methods and costs. You can choose which shipping method you prefer to.
How to Get Free Shipping for order before tax and S&H (Shipping and Handling)over $85.00?
1. Once your subtotal reached $85.00 after discount & before tax and shipping cost;
2. Free Shipping only limits to FedEx_Ground_Shipping or UPS_Standard_Ground (We reserve the right to change USPS by ourselves);
3. Only ship to domestic US nationwide, excluding Hawaii and Alaska;
4. Free shipping offers to the retailers only excluding the drop shippers, volume discounters and wholesalers Order
5. Limit to products order excluding services such as psychic readings, drop ship fees, etc.
How to Get Reward Points?
First you need an account with us. At the time of checkout, you can simply create your account by choosing your username, password and selecting the accepting offers. Then you can get reward points either by placing your orders or refer to a friend. note: Reward points are invalid for drop ship orders, wholesale orders or discount orders
Do I Need to Pay Tax?
It is required to collect California Sale Tax and Use Tax for California residents. Customer is solely responsible for all sale tax and use tax on orders.
When will Your Package Be Shipped?
Fast Shipping - We ship out most of packages in one working day!!! Almost 100% of our items shown in our website are in stock. For big packages, we ship out packages in 1 to 5 working days, usually within 2 working day.
When will Your Package Arrive?
After we ship out your package(1 to 5 working days), it will take another 1 to 5 business day(s) to deliver if you live in US. How soon to deliver your package is depending on where you live and which shipping method you choose. For foreign countries, it will take another 1 to 4 weeks to deliver depending on your country's side.
Note: UPS don't deliver on Sat. & Sunday.
How to Tracking Your Order?
1. We will email you one email named Change of Status as well as the Tracking Number in that email after we ship out your package(s);
2. Or you can login to your account if you have account. See below for details.
How to Deal with Wrong information or Typographical Errors?
Feng Shui Import strive for accuracy. If you find something that doesn't look right, please contact us.
How to Deal with Damaged Items or Missing Items?
In case of the damaged/Missing items due to the transportation, please immediately contact us and keep all the broken items as well as all packing materials. After we get the confirmation of the damaged/Missing items, we will refund you the damaged/missing items' full value or re-send new items to you. All damages need to be reported within one week after the date of receiving.
What is the Cancellation & Return Policy?
Cancellation will be allowed before your package is shipped. We will give you full refund if your package has not shipped out yet.
You may return any products ordered from us within 30 days you receive your package. We don't cover shipping cost to return. All shipping costs occurred on all the shipment are non-refundable. One 10% re-stocking fee will be applied too. All returned items should be in good condition and can be re-sell. In addition, if we offer you free shipping, we will charge back the shipping cost once your subtotal is less than $85.00 after return. If you have questions, please contact us for assistance.
All undelivered packages (unclaimed packages) will be taken as returned packages - We will deduct all shipping cost occurred in all shipment including returning shipping cost charged by UPS and refund the rest value.
What is the Order Acceptance Policy?
Feng Shui Import reserves the right to accept or decline any order for any reason. Feng Shui Import also reserves the right to alter products' information at any time without notice.
For international orders, do you need to pay custom duty or broker fee, etc?
For international orders, there will be custom fee or duty. Different countries may have different custom fee or duty, please contact your custom or broker about the fee or duty before you order. It is your responsibility to pay custom duty or broker fee.
